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Welcome
to the Autodesk Press Tech Support / FAQ page. Here you will find answers to
questions that you won't find by calling tech support. You will be able to save
time by troubleshooting right from this page.
Before You
Install
*You must disable Antivirus before attempting installation. If you attempted to
install with Antivirus "on", you must de-install, turn off Antivirus, and
re-install.
Before you install be sure you:
-
Confirm your eligibility by completing the following steps:
a. FAX or mail your current student or faculty ID and
b. FAX or mail a course schedule (students only) showing enrollment of at least
three (3) credit hours in a degree-granting program or nine-month
certificate-granting program and
c. FAX or mail a completed Autodesk Purchase Agreement located on the reverse
side of this document.
FAX to: 800-571-9975
or
Mail to:
Autodesk Press
Autodesk Student Portfolio Eligibility Confirmation
8711 Lyndale Ave
South Bloomington, MN 55420
-
Have an Autodesk Serial Number and CD Key.
-
Contact Autodesk Press to receive a Password for 2000 and 2000i-related
releases only.
-
It's worth saying it twice: You must disable Antivirus before attempting
Installation. If you attempted to install with Antivirus "on", you must
de-install, turn off Antivirus, and re-install.
Before You Call
Before calling tech support, you must have the following
information on-hand:
-
Product ISBN #
0-7668- (located on the back panel or bottom flap of your product packaging)
-
Serial Number and CD
Key
-
Your name, address,
and zip code
-
Day and evening
telephone numbers
-
Brand, model, and
type of computer system
-
Brand and model of
video adapter card
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Hard disk capacity
and free space
-
Amount of RAM you
have on your computer
-
A printout of your
AUTOEXEC. BAT and CONFIG. SYS files
-
A list of installed
peripherals (printer, mouse, etc.)
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Place and date of
purchase
For Password
Assistance
Please contact Autodesk Press at 888.363.3312. Tech Support can not
provide this information.
For Authorization Code
Assistance
Please contact Autodesk, Inc. at 800.551.1490. Tech Support can not
provide this information.
Tech Support
For questions regarding Autodesk Press product installation, setup and/or
system requirements:
Phone: 1-800-985-4794
Email: tech.support@course.com
Hours: Monday - Thursday: 8:30 AM – midnight ET
Friday: 8:30 am – 6:30 pm ET
Sunday: 4:00 pm – midnight ET
Autodesk Online
Support/Knowledge Base
Autodesk Discussion
Boards
Autodesk Up & Ready Support
North and South America (including the Caribbean)
Product Support in English
You are entitled to 30 days of Up and Ready web and telephone support from your
date of Registration, in English, covering installation and configuration of
your new AutoCAD only Autodesk software.
The 30-day support program will automatically be set up in the name of the
person registering the product. This registering party will receive a system
notification to set up a login to access the support program.
Call +1-425-485-3757 Monday through Friday from 7:00 a.m. to 5:00 p.m. Pacific
time, excluding U.S. holidays.
FAQs
Click here for a downloadable document of Frequently
Asked Questions.
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